Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?


Your Order

How long will It take to receive my order?

All orders placed before 12pm will be shipped the same business day orders placed after 12pm will be shipped from our warehouse In Victoria next business day with the exception of public holidays, when orders will be shipped on the next working day. Standard shipping time is  between 3 -7 business days depending on your state. While most services are now back to normal after the disruptions caused by the pandemic we cannot guarantee specific delivery dates and any delays that may occur after your order is with Australia Post are out of our hands. For urgent orders, we suggest purchasing the express delivery option at checkout.

Are your bagz waterproof?

Yes, all our bags are made with waterproof easy wipe Oxford fabric, or luxury Vegan Leather. Simply wipe and spills with a wet wipe or damp cloth.

What if I change my mind?

We know you are going to love your new Bambino Bag - but we understand sometimes a girl can change her mind.

If you wish to return or exchange your purchase because it wasn’t quite what you were expecting, or you simply changed your mind, please contact our team within 14 days of receiving your order to obtain approval to return your purchase.  

For more information please refer to our full rufund and exchange policy HERE

Do your bagz fit a laptop?

Yes! All of our bags are designed to fit your lap top or tablet making them the perfect all rounder bags for going back to work or travel. 

How to I clean my bag

All our bagz are made from water proof fabric making them very easy to keep clean. Simply wipe spills with a damp cloth and allow your bag or caddy to air dry thouroughly. Do not machine wash or submerge your bag in water doing so will void your warrenty and may damage your bag.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

We love getting your goodies to you quickly! 

Your orders are dispatched from our Melbourne warehouse Monday to Friday Via Austrlalia Post.  

All orders placed before midday (AEST) on a business day are shipped the same day. Orders placed after midday will be shipped the following business day. Orders placed on public holidays or weekends will be shipped next business day with the exception of Pre Orders.

Australia Shipping

Standard Shipping: 2-5 Business Days - Free Over $99

Express Post: 1-2 Business Days - $15 

New Zealand Shipping 
Standard NZ Shipping: 4-9 Business Days -  $9.95

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

To see our full shipping terms please click HERE

Do you ship overseas?

Yes. Currently We Ship To New Zealand, UK and US. Shipping charges apply and will be calculated at checkout. 

Get in touch

Have questions about your order, or a general enquiry?